UNIVERSITY OF SINGAPERBANGSA KARAWANG
FACULTY OF TEACHER TRAINING AND EDUCATION
ENGLISH EDUCATION DEPARTMENT
Name: ALIFIA RUFI A
NPM: 1910631060059
Class: PBI 3A
Lecturer: Yuna Tresna Wahyuna, S.S., M.Hum
What is communication?
Communication is simply the act of
transferring information from one place, person or group to another. Every
communication involves (at least) one sender, a message and a recipient. The
transmission of the message from sender to recipient can be affected by a huge
range of things. These include our emotions, the cultural situation, the medium
used to communicate, and even our location.
Why is having good communication
skill important?
Being able to communicate
effectively is one of the most important life skills to learn. Communication is defined as
transferring information to produce greater understanding. It can be done
vocally (through verbal exchanges), through written media (books, websites, and
magazines), visually (using graphs, charts, and maps) or non-verbally (body
language, gestures, pitch of voice, and tone). All of these means of
communication are essential Soft Skills that are vital for a successful career.
What
is bad or poor communication?
Poor
communicators will not give sufficient thought to what they want to
achieve when sharing their thoughts and ideas. If you have an important message
to convey it is imperative to spend some time preparing what you want
to say and what you want to achieve by saying it
Here are some of the common causes
of poor communications in the workplace and how to fix this issue:
1. Objectives are not clear
While a well-worded job description given along
with a job offer is certainly welcomed, it is not enough. Make sure to have a
face-to-face discussion with an employee in order to go through his or her
responsibilities and the expectations that go along with his or her job. If an
organization fails to do this, not only could this lead to confusion and
frustration, a staff member may end up underperforming without meaning to.
Along with the expectations that go hand in hand
with their positions, employees also need to be made aware of the purpose and
goals of the whole company itself. By doing this, not only will communications
in the workplace improve, staff members are able to align themselves with the
objectives of the company so they can be contributors to its progress and
success.
2. Poor leadership
Staff members look to business owners and their
managers for direction. However, if people given managerial roles are poor
leaders, it is highly likely that communication in the workplace will
deteriorate. While good leaders are able to be good examples and are able to
motivate staff members, poor and incompetent leaders are indecisive and are
unable to inspire their team. They may also be so bad at communication that
they are unable to answer questions and clarify points so much so that their
subordinates are left even more confused and frustrated than when they started.
3. Cultural diversity in the workplace
The world is getting smaller, and work
environments are getting more and more diverse. It is not unusual to find
individuals from different cultures, races, religious beliefs, genders and
others working in the same workspace, for the same company. While diversity is
certainly a good development, it does present a few challenges – including the
potential for poor communications in the workplace.
Different people from different backgrounds will
relay messages in different ways, with varied nonverbal cues. Interpretations
of messages will be different as well. For example, “crossing your fingers” may
mean “hoping for good luck” in America; however, it is an obscene gesture in
Vietnam.
4. Demoralized employees
When staff members lose interest in their work and
the organization, they are considered to be demoralized. An employee who is
demoralized feels unvalued, unappreciated, and even disrespected and
disregarded despite their capacities and talents. He or she tends to be
unproductive and irritable, and are more likely to look for opportunities
elsewhere instead of helping the company move forward.
5. Personal issues and challenges of employees
While employees should only be concentrating on
work while at the workplace, some may be distracted by their own personal
issues and challenges, such as a death in the family or divorce. Due to
distractions and personal issues, a staff member may communicate the wrong way,
and react in a negative fashion. When you notice this occurrence, make sure to
give your employees time off so they can deal with their personal issues.
The good news is that changing the
way you communicate is not terribly complicated. It can be difficult, as is
changing any behavior, but it is a straightforward process. Even better, there
are plenty of tools that can help you both identify if your communication
skills need work and help guide you through the process of improving them.
https://www.skillsyouneed.com/ips/what-is-communication.html
https://bookboon.com/blog/2014/06/10-signs-poor-communicator/
https://kandidataasia.com/6-signs-of-poor-communication-skills-and-how-to-improve-them/
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